Hours for housecall appointments: Tuesday-Friday 9am-6pm, some Saturdays 11am-3pm.
We are closed Sunday & Monday but you may leave a message for any inquiries or appointments, and we’ll get back to you as soon as possible.
Tel: 415.931.SFVH (7384)
ALL CONTACT, whether by phone or email, is gratefully answered by Dr. Lum, exclusively.
Mailing address only: 1819 Polk St. #377, San Francisco, CA 94109
Past Medical Records: are requested to be emailed to us for review. [to: DrLum@SFVetHousecalls.com]
Cats: If need be, please confine them to one room or carrier, or in a manner to not allow them to hide under furniture etc…
Appointment time: Please allow for an approximate 60 minute window around, the scheduled appointment time, due to the unpredictability of appointments, traffic and parking. We will try to call you if we anticipate arriving outside of this window.
Parking: If you have any parking hints around your home, please let us know; this will be greatly appreciated; driveway, garage, or street parking availability, etc.
Payments for services are due at the time of the housecall.We accept Visa, MasterCard, Discover; Cash and Checks.No billing services are available.
Veterinary Pet insurance is accepted.
Cancelled or missed appointments policy:
In order to be available for the needs of all our patients, we respectfully request at least 24 hours notice for appointment cancellations. It is our policy to charge a cancellation fee, if we do not receive at least 24 hours notice of cancellation.
Or if you pet is not available at the time of the appointment when the doctor arrives…ie: not able to get from under the bed or hiding behind something or…… the normal minimal visit fee will be charged.
If you have an EMERGENCY:
Please call San Francisco Veterinary Specialists, Emergency Services,
at (415) 401-9200; they are located at 600 Alabama at 18th St.
in the Mission/Potrero Hill area; they are open 24/7. www.sfvs.net
AIMSS, Animal Internal Medicine & Specialty Services :
1333 9th Ave at Irving, (415) 566-0540. www.aimss-sf.com
Norcal Veterinary Emergency and Specialty Hospital:
2201 Junipero Serra Blvd, Daly City (650) 488-7363 or (415)413-7363, www.norcalvet.com
2343 Fillmore St. at Washington, (415) 563-6700. www.petsunlimited.org
Our veterinary pharmacy home delivery service. You can order prescriptions, medications, food, flea and tick control products (Frontline Plus, Advantage, etc.), shampoos, etc. and accessories through our VetsFirstChoice link here, or on any of the other pages, on the left hand column.
Everything is shipped to your door for your convenience. 1-888-280-2221
Tel/Fax 415.931.SFVH (7384)